Head of Investment Operations
Diamond Hill Capital Management
Hi Stacy, can you tell us a bit about your background and your role at Diamond Hill Capital Management?
I am currently the Head of Investment Operations at Diamond Hill in Columbus, OH and have been with the firm since February 2012. Our team’s responsibilities span traditional back and middle office activities, performance measurement and attribution, and automation and critical system support. Prior to Diamond Hill, I held roles as a trader and research analyst at C.H. Dean in Dayton, OH.
Hiring, developing & retaining talent is always an ongoing task for team managers. How have you addressed these challenges in order to build your team?
It’s an area that’s often overlooked with an investment operations team. We use our small firm size to our advantage as it allows team members to have a diverse mix of responsibilities. It’s important to talk to team members, understand where they thrive, and their career aspirations. We use development tools, like StrengthsFinder, to aid in these conversations.
Readiness is key to any successful investment operations unit. How do you ensure that your team always stays a couple steps ahead of the business?
Relationships & a client-focused approach are key. An investment operations team impacts almost every part of a company, so it’s important to understand other priorities in the firm because they will ultimately drive your team’s priorities. Connecting everything you do to the client clarifies purpose and can often signal where changes are needed for a smoother client experience.
Building out an automation program is one of your priorities at present, as is the same for many investment managers. What are the different steps along the way that you are taking to achieve this?
Step one was finding an automation agent that fits our firm’s size and budget. From there, we looked at tasks based on what could save the team time along with task criticality and frequency. It’s an ongoing process and will be refined over time.
At TSAM New York, you’ll be on a panel discussing how firms can simplify operations by reducing their technology footprint. Without giving too much away, can you give us an insight into what you’re looking to share with the audience in the session?
Operations has evolved from “button pushing” and is now heavily reliant on tech savvy team members with problem-solving mindsets. Join Stacy and our other panelists from PineBridge Investments and AidenLair Capital Management for their session Simplifying Operations and Reducing Technology Footprint. Taking place at 3:35pm in the Technology and Operational Strategy conference, part of TSAM New York on June 13th.
Visit www.tsamnewyork.com for more information